FAQ

You can check your country at "Shipping Destination" on the right side of the product pictures. If your country isn't on our list, you can contact us for more option to ship to your country.
- Product will be dispatched in 2-3 working days - ALL of our products are shipped WORLDWIDE with TRACKING NUMBER (normally 7-25 days) through Registered Mail. - ALL of our products are shipped to BRAZIL & RUSSIA with TRACKING NUMBER (normally 15-35 days) through Registered Mail.
When you purchase on VOVA Booth, you’ll receive an email with a tracking number. You can use this tracking number to track your order.
3 Days Product Guarantee : If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund. Procedure : 1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement. 2. We will review the claim and contact you if we need more information. 3. If Approved, we will refund or resend the item, you may also be asked to return the product (T&C applied).
Only high value products need to be returned, if it is not high value then you do not need to return it and can keep the faulty product. If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
- We cannot ship fragrances to CANADA